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Terms and Conditions


To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages however caused (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, financial loss, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the electromaster.co.uk Site. (?financial loss" in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Electromaster Telecommunications Ltd' liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid

The electromaster.co.uk Site is provided by Electromaster Telecommunications Ltd without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The electromaster.co.uk Site may from time to time provide content from other Internet sites or resources and while Electromaster Telecommunications Ltd tries to ensure that material included on the electromaster.co.uk Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Electromaster Telecommunications Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the electromaster.co.uk Site. If Electromaster Telecommunications Ltd is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the electromaster.co.uk site with any of your equipment, software or telecommunications links

  • technical problems including errors or interruptions of the electromaster.co.uk site

  • unsuitability, unreliability or inaccuracy of the electromaster.co.uk site

  • inadequacy of the electromaster.co.uk site to meet your requirements

Returning Faulty Items

With some products the manufacturer deals directly with warranty claims and this should be mentioned within your product documentation.If you are unsure how the fault should be handled please send an email to returns@electromaster.co.uk detailing the product and your query.

If you wish to return a faulty item, please email returns@electromaster.co.uk detailing the fault and requesting a RAN number. Telephone requests to return faulty items cannot be accepted.

Electromaster Telecommunications Ltd cannot accept liability for returned packages damaged during transit. It is the Customer's responsibility to protect the product adequately to prevent damage.

We will then issue you with a Return Authorisation Number (RAN), which will allow us to trace and match your return to your account with us. Please note it is essential that the RAN number is clearly stated on the returned package(s) and mentioned in all associated correspondence. Failure to mention the RAN number will cause delays.

All returned goods must mention the Electromaster Telecommunications Ltd Authorisation Number (RAN) which must be obtained for each item to be returned.

The return of any item is the responsibility of the customer so we therefore advise you to send the item(s) back by some form of recorded delivery method, as proof of postage is not proof of delivery. We also advise you to ensure the goods are adequately protected, packaged and insured for their return journey

On receipt of the returned product, we will test it to identify the fault you have notified to us.

If following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.

This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.

Unless otherwise stated in the manufacturer's documentation, all goods delivered to a UK mainland address carry a 12-month manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the product manufacturer who will deal directly with the return.In these instances, we will provide you with the contact information for the relevant manufacturer.If you are a consumer, this does not affect your statutory rights.

Some manufacturers require goods to be returned within 14 days or less in order to secure refund. In such instances the manufacturer's time limit will apply and therefore Manic Deals will only accept a return within 14 days of purchase or the manufacturer's time limit, if that limit is less than 14 days.

We can only accept the return of a product that does not meet the description, if they are returned to us within 14 days. Beyond that period you will be deemed to have accepted the goods and you must therefore check the goods promptly on receipt. Please note that this period is reduced to 7 days for clearance offers.

Health and Safety

In accordance with the prevailing Health and Safety at Work Act and Consumer Protection Act, Electromaster Telecommunications Ltd confirms that the goods it supplies as a distributor do not present a hazard to health and safety:-

(a) when properly used for the purpose for which they are designed; and

(b) if the Customer takes reasonable and normal precautions in their use.

Nothing in these Terms and Conditions shall exclude Electromaster Telecommunications Ltd's liability for personal injury or death caused by its negligence.

Force Majeure

Where, in spite of its reasonable efforts, Electromaster Telecommunications Ltd is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.

Special Rules for Clearance Bargains

Goods sold as 'Clearance Bargains' are downgraded goods that Electromaster Telecommunications Ltd is able to offer at a discount on the normal site price. Stocks of goods offered as Clearance Bargains are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override all of Electromaster Telecommunications Ltd other terms and conditions.

Clearance Bargains are graded according to the condition of the goods, which is described at the point of sale. The length of the guarantee (if any), with the benefit of which the goods are sold, is specified in the description of the relevant item.

Electromaster Telecommunications Ltd makes every effort to ensure that Clearance Bargains are sold on a 'first come, first served basis'. However, the customer accepts that the goods may for some reason become unavailable at any time prior to delivery, in which case Electromaster Telecommunications Ltd reserves the right to refuse the offer to purchase or rescind the contract. In the event of the cancellation of the sale in these circumstances, Electromaster Telecommunications Ltd' liability is limited to the return of the purchase price paid by the customer if payment had already been taken. Please note it is policy not to take payment before the goods are ready to ship.

Products are non-returnable unless we have made an error or the goods are faulty;

  1. quoted prices are valid only whilst stocks last , and
  2. quoted prices are not subject to value, cash or volume discounts.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Third Party Websites

As a convenience to Electromaster Telecommunications Ltd customers, the electromaster.co.uk Site may include links to other web sites or material which are beyond its control. Electromaster Telecommunications Ltd is not responsible for content on the Internet or World Wide Web pages on any other site outside the electromaster.co.uk Site.

Advertising and Sponsorship

Part of the electromaster.co.uk Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the electromaster.co.uk Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

International Use

Electromaster Telecommunications Ltd makes no promise that materials on the electromaster.co.uk Site are appropriate or available for use in locations outside the United Kingdom, and accessing the electromaster.co.uk Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

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